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Decagon is a conversational AI platform enabling enterprises to deploy AI agents that power personalized customer interactions across voice, chat, email, SMS, and other channels. The company works with industry-leading brands including Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas. Backed by a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, Decagon is redefining customer experiences from support tickets to faster resolutions and deeper relationships.
As Director of Strategic Accounts, you will own the strategy to break into and close key strategic logos for Decagon. You'll develop deep, trusted relationships with key stakeholders across customer organizations—from CX leaders to product and operations leaders—and understand their business challenges and strategic priorities to uncover expansion opportunities. You'll collaborate closely with internal teams including founders, deployment strategists, and engineers to deliver tailored solutions that close deals.
Key responsibilities include developing and executing account plans for strategic deals, forecasting and accurately reporting on pipeline and revenue, maintaining expert-level knowledge of Decagon's products and industry trends, and providing feedback to product and leadership teams to influence the company's roadmap. You'll manage multiple stakeholders and cross-functional initiatives while building your pipeline with some of the largest brands in the world. Moderate travel is expected.
You bring 7+ years of experience in strategic or enterprise sales with a proven track record of growing revenue and expanding business with large, complex accounts. You have excellent communication, presentation, and negotiation skills, strong business acumen, and the ability to speak the language of the C-suite. A consultative selling approach focused on value-based solutions is essential. Bachelor's degree or equivalent work experience required. Experience selling AI or customer support/experience software is a plus.
About Decagon
AI / Data / Infrastructure; SaaS / Enterprise Software — AI agents for customer support and enterprise operations.
