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Salary: USD 113,920 - 182,270 / annual
Conga is seeking a Staff Sales Operations Manager for North America to serve as the day-to-day operations partner to the North American sales organization. You will execute Conga's global sales operations model across North America, providing data, insights, reporting, and operational support to help sales leaders manage pipeline, forecast accurately, coach teams, and make informed business decisions.
Key Responsibilities:
Forecast and Pipeline Support: Prepare weekly forecast and pipeline inspection materials for North American sales leaders, including roll-ups, deal changes, and commit vs. best-case movement. Monitor pipeline health, coverage, conversion, and slippage risk, surfacing trends and potential issues early. Track forecast accuracy by leader and team to inform coaching and business decisions. Maintain Clari and Salesforce views that leaders rely on for forecasting and deal inspection.
Operating Rhythm: Support weekly forecast reviews, pipeline inspections, QBRs, and other key sales operating cadences. Build and maintain QBR and business review materials providing clear, actionable visibility. Track action items and commitments from business reviews and follow up with leaders to maintain accountability. Provide accurate North American data, insights, and commentary for global and executive reporting.
Data Analytics and Insights: Analyze Salesforce data and reporting to identify trends, gaps, risks, and opportunities. Translate data into clear, concise insights that help sales leaders understand what changed and where attention is needed. Monitor Salesforce data quality and surface gaps by team and rep. Ensure regional reporting is accurate, consistent, and aligned with global Revenue Operations standards.
Systems and Process Support: Act as a first point of contact for North American reps and managers with questions about sales tools, processes, and policies. Identify and log system issues and workflow improvement opportunities, partnering with cross-functional teams to drive resolution. Support delivery of global training on forecast discipline, pipeline management, Salesforce hygiene, and sales process adherence. Create and maintain North American job aids, guides, and process documentation.
Strategic Planning: Partner closely with North American frontline leaders and reps as an embedded operations resource. Support annual strategic planning activities, including territory planning, quota setting and evaluation, capacity modeling, and optimization. Contribute to process improvements that strengthen sales execution, reporting, and operational efficiency.
Requirements:
- 2–3 years of experience in Sales Operations, Revenue Operations, Business Analysis, or a similar analytical role, ideally within a B2B SaaS environment
- Hands-on experience working with Salesforce reports and dashboards
- High proficiency in Excel, including pivot tables, lookups, and basic data modeling
- Understanding of the B2B sales process, including pipeline stages, forecasting, quota, and conversion metrics
- Ability to translate complex or detailed data into clear, concise insights for a non-technical audience
- Exceptional organizational skills, detail-orientation, and ability to manage multiple priorities while maintaining high accuracy
- Comfortable presenting findings to sales leaders and confidently surfacing data, process, or reporting gaps
Preferred Qualifications:
- Experience working with Clari or a similar sales forecasting platform
- Familiarity with MEDDPICC or another sales qualification methodology
- Experience supporting QBRs, business reviews, or sales operating cadences
- Self-starter who can identify what needs to be done, prioritize competing demands, and move work forward with minimal direction
