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Salary: USD 191,000 - 254,000 / annual
Stepful is a workforce platform training healthcare workers for America's largest health systems. Since 2021, Stepful has trained over 32,000 practice-ready healthcare workers and partners with half of the top 10 US health systems, including NY-Presbyterian, Mt. Sinai, HCA, Providence, CVS, and Walgreens. Backed by Y Combinator, Reach Capital, and AlleyCorp with a recent $55M Series C, Stepful was named the #1 EdTech company in the US by TIME for 2025.
As Staff Product Manager for Student Experience, you will own the product strategy and roadmap for the end-to-end student journey across both direct-to-consumer and B2B2C business lines, from onboarding and live instruction through graduation and job placement. You will challenge assumptions about how students learn and progress, bringing evidence-backed ideas to improve completion rates, certification pass rates, and job outcomes. Working closely with the Student Experience team—including student success coaches, instructors, and career services—you will identify where students get stuck and determine whether solutions should be addressed through product, process, or people.
You will conduct regular student interviews and usability sessions to ensure real learner needs shape product decisions. You will run a disciplined experimentation program with A/B tests and rapid prototypes to learn quickly and scale what works. Collaborating with design and engineering, you will ship intuitive, mobile-friendly experiences for learners often studying on the go. You will leverage AI and automation to deliver personalized support at scale, empowering coaches and instructors rather than replacing them. You will define and track success metrics tied to student engagement, retention, completion, satisfaction (NPS), and job placement.
This role reports directly to the Senior Director of Product Management and is hybrid, requiring three days per week (Tuesday, Wednesday, Thursday) in the NYC SoHo office.
REQUIREMENTS:
- 10+ years of product management experience with a strong track record building consumer-facing products
- Proven success moving engagement, retention, or conversion metrics for a large user base, with specific launches you can reference
- Strong product fundamentals: structured discovery, hypothesis-driven experimentation, focused prioritization, roadmap ownership, and clear documentation
- Deep, genuine obsession with users and comfort turning qualitative insights and messy data into clear product decisions
- Comfort working with complex data sets and ability to write SQL to generate your own insights
- Exceptional stakeholder management skills with ability to earn trust quickly with operators, instructors, executives, and technical teams
- Ability to clearly articulate tradeoffs, make decisions with imperfect information, and identify the 80/20 quickly
- Excellent written and verbal communication skills, including crafting narratives that drive alignment and action
BONUS:
- Experience building products in EdTech, healthcare, workforce development, or mission-driven industries
- Experience designing for adult learners, career changers, or underserved populations
- Experience building products that blend self-serve software with human support (coaching, tutoring, customer success)
