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Bunkerhill Health is hiring a Forward Deployed Product Lead to own the end-to-end success of AI deployments across a portfolio of health systems. You will be one of the first people in this role and will help define how AI workflows are designed, deployed, and scaled across Bunkerhill's customer base.
This is a hands-on role where you will personally design, configure, and deploy AI workflows and agents inside Bunkerhill's Carebricks platform. The role is approximately 25% pre-sales (discovery, solution design, demos, pilot scoping) and 75% post-sales (implementation, workflow build-out, training, iteration, and optimization).
Key responsibilities include:
AI Agent & Prompt Development: Design, test, and refine AI agents and prompt logic within the platform using modern LLM tools. Formalize clinical reasoning and workflow logic into structured, reliable, and audit-friendly agent designs. Evaluate outputs against clinical and operational expectations; debug edge cases and failure modes. Develop reusable workflow patterns and agent templates that can be deployed across customers.
Workflow & Product Design: Map current-state clinical workflows and design future-state workflows that incorporate AI agents and automation. Assemble end-to-end solutions using Bunkerhill's platform (data inputs → AI agents → work queues → clinician UI → reporting). Identify product gaps encountered in the field and write concise product briefs to unlock new capabilities, speed deployments, and expand into new specialties. Partner closely with engineering and product teams to refine, prioritize, and ship improvements.
Customer Engagement & Change Management: Serve as the primary day-to-day partner for health system customers, working with frontline staff (schedulers, nurses, coordinators), managers, and executive leaders. Run structured discovery to understand current workflows, pain points, clinical constraints, and operational goals. Translate ambiguous problems into clearly scoped deployments with defined success criteria. Drive change management: timelines, stakeholder alignment, training sessions, rollout plans, and adoption tracking. Build trust through clear, respectful communication at every level of the organization.
Bunkerhill's Carebricks platform is live at UTMB Health, Cleveland Clinic, Mayo Clinic, and dozens of other hospitals across the U.S., powering workflows like incidental findings follow-up, prior authorization, referral routing, and more. The company was recently named "Best in AI Implementation" in Inc.'s 2025 Best in Business Awards. Bunkerhill is backed by Sequoia Capital, Felicis, Optum Ventures, SciFi VC, SV Angel, and others, with $25M Series B funding led by Khosla Ventures. Revenue has grown from early pilot scale to multi-million-dollar ARR in the last year.
Qualifications:
- Strong sense of ownership and comfort being accountable for real-world outcomes
- Solid clinical foundation and ability to quickly learn new clinical domains and workflows
- Comfortable working directly with both frontline clinical staff and senior executives
- Think like a product builder: see patterns across customers, write clearly, focus on scalable solutions rather than one-off custom work
- Excited about LLMs as practical tools for building durable workflows, not just demos
- Structured and analytical, but pragmatic and scrappy in imperfect environments
- Traditional software engineering background is not required; experience building within platforms, configuring complex systems, or deploying operational workflows is a strong fit
