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Zocdoc is a leading healthcare marketplace that helps patients find and book in-person or virtual care across all 50 states, 200+ specialties, and 12,000+ insurance plans. The company's mission is to give patients market power and transform healthcare to work like other consumer industries where businesses compete for customers.
As a Staff Product Manager for Marketplace Verticals, you will lead zero-to-one product development for partner-enabled specialty care experiences, starting with GLP-1 and mental health. This is a high-impact role where you'll define product strategy, lead MVP development, measure results, and scale successful experiences across additional specialty care categories.
Your responsibilities include:
- Defining and testing end-to-end specialty care journeys (discovery, eligibility, booking, intake, appointment attendance, rebooking, follow-up)
- Partnering with clinical, pharmacy, and operational teams to define responsibilities, integrations, and patient handoffs
- Using research, funnel data, and experiments to improve booking conversion, appointment completion, repeat bookings, and patient engagement
- Identifying which specialty care categories and partner models to pursue, then scaling successful MVPs
- Leading cross-functional delivery across engineering, design, operations, legal, analytics, and go-to-market teams
You'll be equally comfortable setting long-term vision and diving into details with engineering, design, operations, legal, analytics, and go-to-market teams. Success means helping more patients complete appointments and return to Zocdoc to manage their ongoing care.
Ideal candidates are motivated by improving healthcare for patients and providers, excited about building patient experiences that solve care needs beyond booking, comfortable working across company boundaries, and energized by startup environments where speed, ownership, and judgment matter. You should be able to move fluidly between long-term strategy, detailed workflow design, technical conversations, customer research, and execution.
