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ServiceNow is seeking a Staff Product Manager to lead the development of AI Agent solutions on the ServiceNow platform. This is a strategic role focused on creating competitive advantage through platform and AI innovation, with a particular emphasis on agentic systems.
You will own the roadmap and feature prioritization for the AI Agent Platform, staying at the forefront of AI advancements and translating complex technical requirements into functional solutions. Key responsibilities include:
• Developing and maintaining the strategic roadmap for the AI Agent Platform, breaking down work into capabilities and epics
• Staying current with AI and platform technology trends, providing informed recommendations to PM leadership
• Creating quick technical solutions using various AI frameworks and demonstrating proof-of-concept (PoC) solutions
• Leading cross-functional collaboration with engineering, design, and AI research teams to develop and launch new PoCs
• Engaging directly with customers to understand business requirements, pain points, and goals; co-creating and adapting PoC solutions to meet their needs
• Defining key performance indicators (KPIs), tracking metrics, and documenting PoC success and customer value
• Effectively communicating and presenting technical solutions to both customers and internal stakeholders
This role requires a hands-on, entrepreneurial mindset with the ability to thrive in a fast-paced, dynamic environment. You will apply design thinking principles to develop innovative, user-centric products, conduct user research, and guide projects from ideation through PoC.
**Requirements:**
• 8+ years of product management experience in an Agile environment, with demonstrated expertise in creating roadmaps, breaking work into capabilities and epics, and partnering on feasibility
• Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (AI-powered tools, workflow automation, AI-driven insights, or exploring AI's potential impact)
• Strong understanding of the ServiceNow platform's capabilities, modules, and features
• Proficiency in Agile/ServiceNow development; experience with Large Language Models and AI is a plus
• Experience with ServiceNow's core modules (ITSM, ITOM, HRSD, CSM, or others) is highly desirable
• Proven cross-functional collaboration experience with PM, Design, Engineering, and Business Units
• Demonstrated ability to work directly with customers, understand requirements, and translate them into functional solutions
• Excellent presentation, verbal, and written communication skills; ability to explain technical concepts to non-technical stakeholders
• Strong analytical and problem-solving skills with creative, innovative thinking
• Data-driven approach to decision-making with strong analytics capabilities
• Passion for innovation and technology with an entrepreneurial, proactive, and hands-on approach
• Ability to work closely with technical teams, understand technical challenges and opportunities; understanding of AI technologies, machine learning, and data science principles is a plus
• Skilled in design thinking, user research, facilitating co-creation workshops, and guiding projects through all stages from ideation to PoC
• Bachelor's degree required; MBA preferred
