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ServiceNow is seeking a Staff Product Manager to lead the development of consumer-grade user experiences across its employee-facing products. This role sits at the intersection of ServiceNow's business units, focusing on building an AI-powered "front door to work" where employees can ask, act, and accomplish tasks seamlessly across web, mobile, and conversational interfaces.
Key responsibilities include:
- Contributing to ServiceNow's vision for how employees accomplish work across multiple interfaces and business units
- Partnering with product managers across ServiceNow to understand products, use cases, and champion experience enhancements
- Collaborating with UX design and research teams to create cross-interface experiences that balance diverse service outcomes
- Creating content and narratives that evangelize the consumer-grade employee experience vision to internal stakeholders and customers
- Leading by influence across teams, managing stakeholder relationships, and driving go-to-market workstreams including customer enablement
Required qualifications:
- 7+ years of product management experience, with a focus on consumer or employee-facing user interfaces
- Demonstrated experience with B2B SaaS products and mobile experience development
- Proven ability to integrate AI into work processes and workflows; shipped AI-powered experiences
- Strong technical depth to partner effectively with engineering teams and design sensibility to collaborate with UX
- Experience in agile product management environments (writing stories, sprint grooming, developer collaboration)
- Exceptional presentation and stakeholder communication skills, including ability to influence senior leadership
- Comfort working in ambiguity within fast-paced, collaborative environments
- Holistic business thinking with ability to drive cross-functional GTM initiatives
The role offers competitive compensation, generous benefits, and a collaborative, inclusive work environment. ServiceNow offers flexible work personas depending on role and location.
