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ServiceNow's AI Experiences and Innovation organization is building the Agentic AI strategy to position ServiceNow as the AI platform for business transformation. This Staff Product Manager role focuses on AI evaluation tools—a critical capability as enterprises scale their AI maturity and adoption.
You will own the product vision and roadmap for tooling that enables customers to robustly evaluate agentic AI systems and models. Agentic AI systems orchestrate multiple complex components (LLMs, RAG, frameworks), and your role is to help build simple yet powerful experiences that allow customers to build and deploy these systems with confidence and minimal human intervention.
Key responsibilities include:
- Distilling customer and partner feedback into a cohesive product vision and roadmap
- Owning end-to-end feature development: defining requirements, conducting user research, managing development and testing by release
- Communicating priorities, plans, and customer outcomes to key internal stakeholders
- Partnering with ServiceNow AI research teams to plan experiments and convert them into scalable, high-value features
- Maintaining perspective on the rapidly evolving generative AI landscape to inform product evolution around trustworthy Agentic AI systems
- Engaging regularly with external customers as part of a customer-centric, collaborative environment
You will need strong customer empathy, an innovative mindset, and excellent partnership skills to ensure products work across various business units.
REQUIREMENTS:
- 8+ years of Product Management experience or equivalent in a technical role in enterprise SaaS
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact)
- Experience evaluating LLMs and AI solutions
- Experience working on developer tools and for technical end users
- Strong prioritization skills and discipline to focus on customer needs
- Experience defining and capturing product requirements and transforming them into product roadmaps
- Deep curiosity about customer needs with a track record of building customer relationships and delivering customer-centric solutions
- Ability to drive solution development through big-picture thinking
- Ability to inspire and align engineering teams to deliver exceptional experiences
