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Salary: USD 182,000 - 230,000 / annual
Otter is a software platform that helps restaurants succeed in online food delivery. Trusted by major brands like Chick-fil-A, Ben & Jerry's, KFC, and Eataly, Otter increases sales, reduces order issues, and decreases delivery headaches for restaurants worldwide.
You'll join as a Staff Designer to tackle the biggest, most ambiguous problems at Otter—the ones without a clear owner or defined brief. This is a strategic, high-impact role where you'll identify P0 problems others haven't spotted yet, make the business case for why they matter, and lead initiatives from rough concept to shipped product.
Key responsibilities:
- Spot critical problems and build compelling cases for their importance
- Translate vague company-level direction into concrete plans and rally cross-functional teams
- Own initiatives that span multiple teams and roadmaps
- Raise the bar on Otter's overall feel and cohesion, pushing toward a more considered, unified product experience
- Mentor designers through your work and approach, without formal direct reports
- Bring craft and energy to work that's often invisible until executed perfectly
The role is based in San Francisco with a five-day-per-week onsite requirement, reflecting the company's belief that close collaboration drives their best work.
QUALIFICATIONS:
- Proven track record of identifying the right problem to solve, not just executing assigned briefs
- Experience shipping work that started as pure ambiguity with no clean brief or clear owner
- Sharp eye for brand and craft; ability to notice when something feels almost right and push it further
- Strong storytelling instincts; can get a room to believe in a direction before it exists
- Enterprise or B2B experience is a strong plus; bonus if you've also touched the consumer side of a B2B business
