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Salary: USD 182,000 - 230,000 / annual
Otter is a software platform that helps restaurants succeed in online food delivery. The company serves major brands including Chick-fil-A, Ben & Jerry's, KFC, and Eataly, and operates in a rapidly growing market (US online food delivery expanded 10X from $10B to $100B in five years).
As Product Designer for Platform, you will define the experience architecture and critical cross-product systems that shape how Otter functions as a unified platform. Your work will directly influence the foundations that every product team builds upon and some of the most important customer lifecycle journeys.
Key responsibilities include:
- Define platform-level experience architecture across navigation, hierarchy, permissions, configuration, entitlements, and shared interaction patterns
- Lead critical cross-product workflows such as onboarding, activation, setup, upsell, and expansion
- Simplify complex, workflow-heavy tools by creating clear mental models, scalable interaction frameworks, and reusable product patterns
- Partner deeply with Product and Engineering to align user experience with underlying system models, platform capabilities, and technical constraints
- Work closely with the Design System team to translate shared product patterns into reusable, consistent UI foundations
- Embrace new technologies and ways of working to prototype faster and iterate more effectively
- Explore how AI and new technologies can lower the barrier to complex software and shift experiences from "using tools" to "getting outcomes as a service"
The role is based in the Los Angeles office with onsite work five days per week. The company emphasizes close collaboration and continuous innovation.
REQUIREMENTS:
- 10+ years of product design experience, or equivalent seniority, with a track record of leading complex, high-impact product work
- Strong systems thinking and information architecture skills, with experience designing workflow-heavy products or tools with meaningful complexity
- Proven ability to define scalable experience models, frameworks, and patterns that work across multiple products, teams, or customer journeys
- Excellent product judgment, including the ability to simplify complexity while balancing usability, flexibility, and technical constraints
- Strong cross-functional leadership and influence, with the ability to drive alignment across Product, Engineering, Design, and other stakeholders
- Comfort working with complex system models, including permissions, configuration, object relationships, states, dependencies, and edge cases
- Experience partnering closely with Design System teams and understanding the relationship between product architecture and reusable UI foundations
- Adaptable and forward-looking in how design gets done, with meaningful use of emerging technologies such as AI, prototyping, and implementation tools
- Comfortable operating in ambiguity and proactively identifying opportunities beyond a single feature or product area
- B2B or enterprise experience is a plus but not required; complexity of product and workflows is prioritized
