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Rula is seeking a Senior UX Researcher to lead end-to-end research initiatives that inform product strategy and improve workflows across the mental health care platform. You will partner closely with Product, Design, Engineering, and Data teams to ground decisions in meaningful user insights and behavioral data.
In this role, you will own the research function by identifying high-impact research opportunities, defining research roadmaps, and translating signals from users, product analytics, and feedback into insights that guide product direction. You'll frame ambiguous product questions into clear, decision-oriented research plans that directly inform "build / don't build / what to build" decisions.
You will conduct research across a multi-sided marketplace (patients and providers), balance speed and rigor within product constraints, and influence product strategy through evidence-based recommendations. This includes collaborating with PMs on decisions and risks, challenging product direction constructively, and translating insights into design principles.
The ideal candidate has 5+ years of user research experience with demonstrated success in B2B SaaS, productivity tools, or operations platforms, with a clear track record of driving measurable impact in user retention, workflow efficiency, or task automation. Experience conducting research with multiple audiences in a marketplace setting is essential. Healthcare or mental health domain exposure is preferred but not required.
Rula is a remote-first, Series C mental health care company dedicated to making mental health care easier to access and less stigmatized. The company currently hires across most U.S. states (excluding Hawaii) and offers comprehensive benefits including 100% remote work, transparent pay, medical/dental/vision coverage, 401(k), generous time off with two company-wide shutdown weeks annually, paid parental leave, home office stipend, and wellness programs.
