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Zscaler is seeking a Senior Technical Success Manager to support a portfolio of US-based healthcare customers across the Eastern and Central territories. This remote role (Eastern Time Zone) reports to the Manager of Technical Success Management within the Customer Success organization.
You will drive adoption and value realization by aligning Zscaler's Zero Trust Exchange platform to customer business goals, tracking adoption milestones, and monitoring health metrics. You'll own customer relationships through regular business reviews (QBRs/EBRs) with technical stakeholders and executive sponsors, and proactively manage risk by identifying early warning signals and developing mitigation plans to protect retention and renewal outcomes.
A key focus is supporting regulated healthcare customers by navigating HIPAA compliance and operational security standards. You'll enable and educate customers on feature adoption, best-practice rollouts, and new capabilities while contributing to internal and customer-facing knowledge bases.
Zscaler is an AI-forward enterprise that leverages the world's largest security data lake to power its cloud-native platform, protecting customers from cyberattacks and data loss by securely connecting users, devices, and applications. The company culture emphasizes impact over activity, customer obsession, collaboration, ownership, and accountability. You'll work in an environment where constructive, honest debate is valued and high-performing teams make an impact quickly with high quality.
Minimum qualifications include 5+ years in customer-facing technical roles combining hands-on technical expertise with account management responsibility. You must have working knowledge of HIPAA and the security and compliance requirements governing US healthcare customers, a solid grasp of core networking protocols (HTTP, HTTPS, DNS, SMTP, FTP), and hands-on troubleshooting experience. Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance workflows, is required. Some travel to customer sites may be required.
