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Redox is a healthcare interoperability platform that connects 12,000+ systems and organizations, processing over 1.2 billion messages monthly. The company enables frictionless healthcare data exchange across EHRs, health tech vendors, providers, payers, and life sciences customers.
As a Senior Technical Account Manager, you will partner with enterprise and scaling customers to execute post-sale functions and deliver ideal integration outcomes. You'll act as a trusted collaborator, helping customers navigate new interoperability standards and expand their understanding of Redox and healthcare integration standards. Your role bridges internal teams and customers, managing success plans, escalations, and strategic initiatives.
Key responsibilities include:
- Partner with enterprise and scaling customers on all post-sale functions
- Act as a trusted collaborator to deliver ideal integration outcomes
- Collaborate internally to manage customer success plans and escalations
- Maintain internal documentation relating to customers and processes
- Create collateral for customer use at scale
- Keep up to date with product enhancements
- Monitor industry trends and their impact on customers
You'll leverage your healthcare experience, clinical workflow understanding, and EHR knowledge to provide recommendations and direction enabling healthcare technology adoption. You'll be part of a collaborative team with opportunities to grow toward your strengths and interests.
REQUIREMENTS:
- 5+ years of deep EHR integration and workflow knowledge
- Demonstrated experience with expanding customers and building franchises
- Functional understanding of data formats (HL7v2, XML, X12, APIs)
- Understanding of various healthcare workflows
- Ability to proactively identify new solutions, scopes, and processes for customers
- Interest in working with ambiguous and changing responsibilities and initiatives
- GSuite required; Jira/Confluence, Salesforce, and Catalyst preferred
- Preferred: Customer Success experience
- Must be eligible to work in the U.S. and reside & work in continental U.S.
