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Salary: USD 140,000 - 0 / annual
Dragos is the global leader in xOT (extended Operational Technology) cybersecurity, protecting critical infrastructure systems including water, power, and healthcare. The company combines technology, threat intelligence, and expert services to defend against adversaries targeting the systems that power civilization.
As a Senior Technical Account Manager for the Americas region, you will serve as a trusted advisor to customers, driving product adoption and ensuring successful deployments of Dragos security solutions. You will build and maintain strong relationships with key customer stakeholders, becoming their primary point of contact for technical guidance and support.
Key responsibilities include:
• Serve as a Dragos Platform power user, helping customers achieve success with the technology for their overall ICS (Industrial Control Systems) security efforts
• Build strong customer relationships, especially with key stakeholders and decision-makers
• Address customers' technical requests proactively, resolving issues and preventing problems before they occur
• Provide advice, guidance, and technical know-how to ensure successful ongoing usage and adoption
• Manage customer expectations while holding them accountable to their commitments
• Act as the internal champion for your customers, knowing who to lean on for assistance within Dragos and when to escalate issues
• Conduct health checks and promote customer self-advocacy
• Provide custom content and product recommendations based on customer needs
• Gather customer feedback to inform product improvements
This is a remote-first role supporting customers across North America. You will work within a mission-driven team built on authenticity, transparency, and trust, focused on safeguarding the systems that protect families, friends, and communities.
Requirements: Not explicitly stated in the provided excerpt.
