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Twilio is seeking a Senior Strategy & Operations Analyst for the Deal Desk team to drive sales velocity and operational excellence. In this role, you will partner closely with Finance, Sales, Legal, and Operations leadership to manage critical internal systems, including the global deal model and key performance dashboards.
Key responsibilities include:
- Exploring and implementing AI tools to modernize Deal Desk workflows and automation
- Conducting functional testing, managing bug remediation, and supervising system results for internal tooling
- Troubleshooting issues, maintaining documentation, and executing on the deal model support roadmap
- Managing renewals reporting and gathering data for pricing and discounting insights
- Supporting operationalization of the Global Discount Catalog strategy program
- Partnering with Product and Finance teams to establish cleaner cost data and serving as the primary contact for cost data hygiene
- Incorporating specialized deal modeling (e.g., resell financial models) into Deal Desk workflows
- Owning maintenance and updates of dashboards tracking deal velocity, bottleneck stages, and discount trends by sales segment
- Creating and managing enablement resources and Deal Playbooks for Global Sales Teams
- Collaborating with SFDC and CPQ teams to track system enhancements and ensure effective integration of new products and configurations
You will be action-oriented, curious, and capable of tackling complex analytical challenges with data-driven, financially sound solutions. This role offers broad cross-functional exposure and the opportunity to lead implementation of critical internal projects as Twilio scales.
About Twilio
SaaS / Enterprise Software — authentication and identity infrastructure for developers.
