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Dialpad is an AI-powered customer experience platform that enables organizations to resolve customer problems in real time across voice and digital channels. The company combines AI agents with human agents on a single platform, allowing seamless handoffs and context preservation. Dialpad serves market-leading brands including Netflix, Motorola Solutions, and Randstad, and is backed by top-tier investors including Andreessen Horowitz and GV.
As a Senior Software Development Engineer in Test (SDET) on the Contact Center QA team, you will be a skilled developer who builds elegant, scalable test frameworks while serving as a quality advocate. You will own product and feature quality end-to-end, ensuring that communications remain flawless for banks, hospitals, veterinarians, and other businesses that depend on Dialpad.
Key responsibilities include:
- Plan and implement functional, regression, and end-to-end tests at the UI, API, and database levels
- Develop, execute, and analyze test runs for microservice capacity and performance of key product scenarios
- Own the test strategy for Dialpad's AI Contact Center systems, including AI Routing, Digital Agent workflows, and Agentic Analytics
- Leverage agentic coding tools to generate test cases and build test software
- Provide detailed failure analysis to facilitate rapid product and test fixes
- Define KPIs that matter and communicate results across teams and business stakeholders
- Participate in design discussions and reviews, addressing edge cases and inserting test hooks before development begins
- Build instrumentation that makes non-deterministic AI behavior testable
You will work on a platform trusted by major brands and will have the opportunity to shape quality standards for cutting-edge AI-driven contact center technology.
