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Hi Marley is an AI-powered software company transforming how the property & casualty (P&C) insurance industry communicates during claims—making those moments faster, easier, and more empathetic for carriers and customers. As Senior Sales Operations Manager, you will be a strategic partner to the sales leadership team, designing and optimizing the systems, processes, and analytics that drive revenue growth and operational excellence.
You will own process optimization and continuous improvement across contracting, forecasting, and deal execution workflows. This includes documenting key processes, implementing change management best practices, and running the operational cadence of recurring programs to ensure consistency and adoption across teams.
On the forecasting and analytics front, you will support the sales organization with quarterly and monthly forecasting cycles—preparing inputs, ensuring opportunity data accuracy in Salesforce, managing forecasting reports and dashboards, and diagnosing gaps to improve predictability and forecast accuracy.
You will also build and maintain customized reporting and dashboards that track key performance metrics and growth initiatives, translating data into actionable insights for leadership. This role requires close partnership with sales leaders, finance, and cross-functional stakeholders to align on metrics, processes, and strategic priorities.
The position is hybrid, requiring 3 days per week in the Boston office to foster collaboration and alignment with the team. You will bring strong analytical skills, Salesforce expertise, and a track record of driving operational improvements in fast-growing sales organizations.
