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Salary: USD 140,000 - 280,000 / annual
Customer.io is hiring a Senior Sales Manager to build and lead a new team of 8 Account Executives in the Mid-Market organization. This is a frontline leadership role focused on translating go-to-market strategy into consistent team execution.
Key Responsibilities:
Lead and develop a high-performing team: Coach Account Executives to consistently meet or exceed quota and grow into their next role. Run focused 1:1s built around deal quality, skill development, and accountability. Ramp new reps quickly and address performance gaps early. Build a team culture rooted in ownership, collaboration, and high standards.
Drive pipeline health and forecast accuracy: Lead weekly pipeline and forecast reviews focused on deal progression, qualification rigor, and clear next steps. Sharpen predictability through disciplined inspection and clean CRM hygiene. Maintain healthy pipeline coverage and get ahead of creation gaps. Reinforce structured, rep-owned outbound tied to measurable standards. Use metrics and experimentation to improve outbound effectiveness over time.
Support high-quality deal execution: Coach reps to run well-qualified mid-market opportunities from discovery through close. Elevate deal strategy with stronger positioning, cleaner value articulation, and confident executive-level communication. Help reps navigate pricing, stakeholder alignment, and procurement without losing momentum. Spot patterns in stalled deals and raise the whole team's execution maturity.
Partner cross-functionally: Work with Sales Ops, Marketing, and Solutions Architects to unblock deals and improve team execution. Bring frontline feedback on messaging, territory design, and enablement back to the people who own it. Pilot and operationalize new GTM initiatives inside your team.
About Customer.io: Over 8,000 companies use the platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication using real-time behavioral data.
Requirements:
- 7–10 years in sales, including 3–5+ years managing quota-carrying reps (ideally in Marketing Technology or SaaS)
- Track record of leading successful mid-market or high-velocity sales teams
- Strong at pipeline inspection and forecasting
- Experience coaching outbound pipeline generation in evolving sales motions
- Comfortable operating inside a structured qualification framework like MEDDICC
- Clear, direct communicator who holds a high bar without needing to raise their voice
- Effective cross-functionally in a collaborative, fast-moving, growth-stage environment
