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Dialpad is an AI platform for customer experience that resolves customer problems in real time across voice and digital channels. The company's AI agents learn from human agents and improve with every interaction, helping organizations understand customers, deliver better experiences, and increase operational efficiencies. Dialpad is backed by top-tier investors including Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile, and serves market-leading brands like Netflix, Motorola Solutions, and Randstad.
The Design team is integral to Dialpad's success and is assembling a world-class team of curious problem solvers passionate about keeping humans first in the age of AI technology. Great design is positioned as a strategic differentiator for the company.
As a Senior Product Designer, you will lead complex, high-impact product initiatives from discovery through release. You'll collaborate closely with other designers, engineers, and product managers to craft intuitive, scalable, AI-powered experiences that help people connect and communicate better. Key responsibilities include:
- Lead complex, high-impact product initiatives from discovery to release
- Ship regularly, prioritizing real-world impact over pixel-perfect mockups
- Design AI-powered features and workflows that feel intuitive, are trustworthy, and useful
- Work alongside engineers to refine implementation details and ensure high-quality execution
- Contribute front-end development into the codebase
- Explore a variety of product challenges across the platform
- Learn quickly, adapt to new problem spaces, and experiment with AI tools as part of a growing design practice
This role is ideal for someone who enjoys solving complex design problems, working in a fast-paced environment, and contributing to a product that fundamentally changes how businesses communicate. The position values curiosity, scrappiness, optimism, persistence, and empathy.
