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Salary: USD 183,000 - 231,000 / annual
Everlaw is seeking a Senior Partner Onboarding & Success Manager to build and scale the partner enablement engine. You will own the end-to-end post-signature partner readiness journey, transforming newly signed partners into technically and operationally capable allies ready to transact and serve their customers.
In this role, you will coordinate cross-functionally across Business Development, Solutions Architecture, Implementation, and Support to create long-term partner self-sufficiency. Rather than treating partner onboarding as a single training event, you'll design and execute structured readiness tracks tailored to distinct partner types—resellers, MSPs, and service providers—covering technical setup, customer onboarding workflows, sales process execution, and operational enablement.
Key responsibilities include:
- Owning the post-signature partner onboarding and readiness journey while maintaining clear ownership boundaries across internal teams
- Building structured readiness tracks including technical setup, customer onboarding workflows, sales process execution, and operational enablement
- Guiding partners through operational transaction steps such as setting up customer organizations, ingesting data, submitting orders, and registering opportunities
- Serving as a trusted advisor to partner teams, verifying operational capability and establishing clear escalation paths
- Tracking onboarding milestones, partner capability demonstrations, and friction points with clear documentation and handoff evidence
- Identifying recurring operational or technical friction and surfacing structured feedback to internal product and process owners
Everlaw is a litigation and investigation management platform using AI to help legal teams comb through vast amounts of electronic evidence. The company is ranked #1 on G2 in its category and named a Great Place to Work by its team.
The role is based in Oakland, CA with a hybrid schedule: in-office Monday, Wednesday, Thursday; work-from-home Tuesday and Friday.
REQUIREMENTS:
- Minimum 8+ years of experience in partner onboarding, technical customer success, implementation coordination, or partner success in B2B technology
- Demonstrated experience guiding external organizations through complex software platforms and building their internal capability to use, support, and sell technical products
- Clear, practical communication skills with a track record of explaining technical workflows to users with varying levels of technical depth
- Proven ability to coordinate cross-functionally across Sales, Support, Solutions Engineering, and Product while maintaining clear boundaries and accountability
- Diagnostic problem-solving approach: ability to determine whether partner blockers are technical, operational, commercial, or training-related and route them effectively
- Authorization to work in the United States (visa sponsorship not available for this role)
BONUS QUALIFICATIONS:
- Experience in legal technology, litigation support, investigations, or regulated B2B software environments
- Experience onboarding service providers, system integrators, MSPs, or reseller partners
- Experience designing partner readiness frameworks, milestone tracking, and transition criteria in platforms like Salesforce or partner portals
