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Salary: USD 153,000 - 200,000 / annual
Chime is seeking a Senior MarTech Manager, Communications to lead the evolution of their centralized marketing technology platform. Reporting to the Director of Marketing Technology, you will serve as the MarTech lead for communications, overseeing the technology that powers member communications across email, push, in-app, SMS, and emerging channels.
This is a senior individual contributor role combining deep technical expertise, systems thinking, and cross-functional influence. You will work across platforms, integrations, data, vendors, and teams to solve complex problems and shape how communications technology evolves.
Key responsibilities include:
- Serve as MarTech lead for Braze and the broader communications vendor ecosystem, managing integrations, audience syncing, and data flows while ensuring reliability and scale
- Partner with Marketing, Product, Engineering, and Data teams to translate business needs into technical requirements, identify capability gaps, and deliver scalable solutions
- Manage vendor relationships, performance, and roadmap alignment; lead vendor evaluations, RFPs, pilots, and build-vs-buy recommendations
- Identify and advance opportunities to apply AI across the communications operational workflow and marketing technology stack
- Drive greater value from communications technology across orchestration, personalization, experimentation, audience activation, and content
- Establish MarTech governance and best practices, including measures of platform health, integration reliability, data quality, adoption, and vendor performance
Chime has centralized MarTech as the shared technology foundation for all of Growth and Marketing, consolidating web, communications, lifecycle platforms, ad tech, content systems, experimentation, and AI marketing tooling under one team with a mandate to turn point solutions into a single growth engine.
REQUIREMENTS:
- 8+ years of experience in marketing technology, CRM/lifecycle technology, product management, marketing automation, engineering, or a related technical field
- Deep hands-on expertise with Braze, including integrations, orchestration, personalization, data structures, and platform configuration
- Strong understanding of communications technology architecture and technical fluency with APIs, schemas, events and triggers, integrations, identity and audience syncing, and data flows
- Experience translating marketing needs into technical requirements and partnering with Product, Engineering, Data, and/or vendors to deliver scalable capabilities
- Experience managing strategic technology vendors and leading RFPs, pilots, and build-vs-buy assessments
- Strong systems thinking and troubleshooting skills, with experience diagnosing communication failures across events, data, integrations, and platforms
- Strong cross-functional communication and influence, with ability to bridge marketing and technical audiences
- Experience evaluating AI-enabled capabilities and turning promising use cases into measurable pilots, workflows, or automations
