SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 168,750 - 235,000 / annual
ServiceNow is seeking a Senior Manager of Solution Consulting for the SLED (State, Local, Education, Defense) segment. In this player-coach role, you will lead and manage a team of pre-sales Solution Consultants while providing direct technical expertise to support the sales process and drive revenue growth.
Key Responsibilities:
Team Leadership: Lead, manage, and mentor a team of Solution Consultants. Set performance goals, monitor progress, and evaluate individual team members. Foster a collaborative, high-performance culture within the Solution Consultant teams.
Sales Support & Strategy: Collaborate with sales teams to understand customer needs and align technical solutions. Provide technical expertise throughout the sales cycle, including product demonstrations, presentations, and proposals. Develop deep understanding of ServiceNow's products, technologies, and industry trends. Assist in defining sales strategies and developing sales collateral.
Customer Engagement: Engage directly with key customers to understand technical requirements and address concerns. Act as a trusted advisor offering technical insights and recommendations. Conduct site visits, demonstrations, and proof-of-value deliverables. Expected to travel up to 40% of the time.
Cross-Functional Collaboration: Work with product management to provide feedback on features and market demands. Partner with marketing to develop technical content, case studies, and sales tools. Coordinate with implementation and support teams to ensure seamless transition from sales to customer success.
Continuous Improvement: Stay current on industry trends, competitive landscape, and emerging technologies. Identify process improvements and implement best practices to streamline sales engineering operations. Provide regular reports and metrics to senior management on sales engineering performance.
Requirements:
- Bachelor's degree in a technical field (Computer Science, Engineering) or equivalent work experience
- Proven experience in sales engineering, technical sales, or related role, preferably in software/technology industry
- Strong leadership and team management skills with ability to inspire and motivate teams
- Excellent communication and presentation skills; ability to articulate complex technical concepts to technical and non-technical audiences
- In-depth technical knowledge of cybersecurity, products, and industry trends
- Strong customer focus and ability to build/maintain key stakeholder relationships
- Analytical mindset with ability to analyze data, metrics, and sales trends
- Proactive, self-driven, able to work in fast-paced, dynamic environment
- Willingness to travel up to 40% of the time
