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Salary: USD 171,900 - 300,800 / annual
ServiceNow is seeking a Senior Manager of Product Design to lead the design team within IT Asset Management (ITAM) in Technology Workflows. As ServiceNow positions itself as the AI control tower for enterprise workflows, this role is critical in transforming complex, data-heavy asset management into engaging, intuitive, and visually compelling product experiences.
You will manage and mentor a high-performing design team, recruiting top-tier talent and fostering career growth in a player-coach environment that values both hands-on craft coaching and strategic alignment. Your responsibilities include:
• Oversee portfolio and people management: Guide the design team, establish mentorship practices, and build a culture of design excellence.
• Lead AI and workflow innovation: Reimagine how enterprise teams manage technology assets through design thinking, generative AI paradigms, and responsive interaction design across web and mobile.
• Elevate visual craft and design quality: Champion visual excellence and craft rigor, moving products beyond utilitarian tables and forms into vibrant data visualizations, dynamic status tracking, and fluid workflow dashboards.
• Drive strategic partnerships: Collaborate closely with Product Management and Engineering leadership on vision, architecture, roadmapping, and pixel-accurate execution.
• Advance platform consistency: Partner with the ServiceNow Platform and Enablement team to evolve enterprise tokens, elevation models, motion curves, and next-generation data visualization patterns.
• Set the bar for design deliverables: Direct your team through user journey mapping, information architecture, high-fidelity prototypes, state-transition choreographies, and polished behavior specifications.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. The company is building an AI-native culture where technology and talent drive transformation.
REQUIREMENTS:
Basic Qualifications:
• BA/BS degree or higher in Design, Design Communication, Human-Computer Interaction, or equivalent combination of education and experience in related fields
• Experience participating in the complete product development lifecycle of web and/or software applications
• Experience in user experience design or industry experience (corporate, software, web, or agency)
• Experience leading teams through the complete product development lifecycle of modern web applications
Preferred Qualifications:
• 4+ years of experience directly managing people and leading product design teams in complex software environments
• 9+ years of total experience in Product Design, Interaction Design, and Visual Design
• Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact)
• Experience integrating AI capabilities (assistants, streaming tokens, autonomous lifecycle remediation) into workflow experiences
• Deep background in enterprise software domains (ITAM, Cloud Management, Observability, SecOps, or developer tooling)
• Demonstrated track record of delivering visually stunning, highly engaging UI and sophisticated data visualization solutions for data-intensive or technical platforms
• High standard for typography, spatial composition, elevation, micro-interactions, and visual polish, with ability to provide actionable critique on live design files
• Inspiring portfolio demonstrating executive presence, design leadership, team mentorship, and ability to elevate craft standards across an organization
