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Salary: USD 118,860 - 196,140 / annual
ServiceNow is seeking a Senior Manager for Digital Sales to lead and develop a team of quota-carrying Digital Enterprise Sales Associates (ESAs). This is a people-management role focused on building a high-performing sales team within a collaborative, inclusive environment.
Key Responsibilities:
- Directly manage and motivate a team of Digital Enterprise Sales Associates, holding them accountable to quota
- Conduct regular one-on-ones, pipeline reviews, call coaching sessions, and team meetings to drive performance
- Co-sell with team members on customer and prospect calls to close deals and model best practices
- Hire, onboard, and train team members to achieve sales quota and support ongoing professional development
- Analyze sales processes and systems to identify opportunities for improving customer outreach and pipeline management
- Set, track, and communicate key sales metrics (leading and lagging KPIs) to leadership
- Meet or exceed monthly, quarterly, and annual sales objectives
- Work cross-functionally with Enterprise Field Reps, Solution Consultants, Sales Operations, and Marketing to facilitate deal progression
- Provide accurate forecasting, territory plans, and business objective updates to management
- Foster an open-communication environment and ensure team adherence to sales processes
- Occasional travel for training and meetings may be required
Requirements:
- Minimum 2 years of experience as an Inside Sales Manager, OR 3+ years in sales as an individual contributor (software sales experience preferred)
- Full understanding of the sales process from lead to close to ongoing account management
- Proven ability to work within large ecosystems and consistently deliver results
- Strong relationship-building skills with executives, internally and externally
- Experience with call coaching to improve rep performance and customer experience
- Comfortable using KPIs to develop coaching plans and sales campaigns
- Ability to manage multiple projects and activities with attention to detail
- Excellent verbal and written communication, interpersonal, and team management skills
- Positive, motivating, and energetic personality
- BA/BS degree required
