SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: CAD 97,800 - 132,300 / annual
Thumbtack is a home services marketplace that helps millions of homeowners find local service professionals and complete home projects. The company operates a community of 300,000+ service businesses and uses AI and personalized guidance to connect homeowners with trusted professionals.
You will join Thumbtack's People team as a Senior HR Business Partner with a focus on operations and AI solutions. This is a hybrid role spanning three pillars: client-facing HRBP support, AI and operations innovation, and employee relations. You will report to the Director of HR Business Partners.
Key responsibilities include:
- Partner with client groups as a trusted advisor to managers and employees across the full employee lifecycle, including team effectiveness and engagement survey action planning
- Flag legal and compliance risks in day-to-day people management, collaborating with the global HRBP team on shared strategies
- Build AI-powered HRBP workflows by mapping processes, structuring HR policies into AI-ready formats, and leading rollout, training, and success metrics for new tools
- Serve as the HRBP team's center of excellence connector, building templates, communications, and enablement materials; support board prep, calibrations, and engagement survey insights
- Cover employee relations work during team absences, including PIP preparation, investigations, policy violations, and conflict mediation
- Build and own AI tools that automate HRBP work, iterating based on feedback and usage data
- Own the HRBP North America emergency response playbook and support quarterly exit project work
The ideal candidate brings a business-first, HR-second mindset with strong judgment, emotional intelligence, and an inclusive approach. You will be a trusted partner and coach to people at every level of the organization.
Requirements:
- 10+ years of HR experience with demonstrated HRBP background
- Proven examples of using AI or automation to improve HR work (e.g., templates built, workflows automated, processes reimagined)
- Comfort experimenting with AI tools and turning ideas into working solutions, with or without engineering support
- Broad understanding of HR practices including performance management, risk management, coaching, engagement and retention, workforce planning, employee relations, compensation, culture, and values
- Track record of delivering in ambiguous environments while partnering closely with senior stakeholders
- Strong communication skills: able to speak, write, and present clearly; comfortable mediating and facilitating discussions at the manager level
- Data literacy: comfort analyzing people data, identifying trends, and translating findings into recommendations for leaders
- Familiarity with HRIS and HR tech platforms, plus change management experience guiding leaders and teams through organizational transitions
