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The Farmer's Dog is seeking a Lead, Employee Relations to establish and scale an inaugural Employee Relations Center of Excellence. This role will partner with Human Business Partners, Legal, and leadership to shape and scale ER approaches across both salaried HQ and hourly Customer Care (24/7) populations.
Key responsibilities include:
• Build and evolve the Employee Relations Center of Excellence by assessing current state and developing scalable frameworks, processes, tools, and best practices that create consistent, high-quality ER experiences across the organization.
• Lead complex employee relations work end-to-end, partnering closely with HRBPs and Legal to navigate sensitive issues with urgency, sound judgment, and cultural alignment.
• Conduct rigorous, fair investigations including interviews, e-discovery, and documentation, driving thoughtful resolutions that balance employee experience, policy, legal requirements, and business needs.
• Bring creativity and emotional intelligence to conflict resolution through mediation and sound judgment to help people and teams move forward.
• Raise the bar on employee experience for both salaried and hourly employees, bringing care, consistency, and investment to every interaction while ensuring policy and legal alignment.
• Shape ER strategy and policy across the organization, identifying opportunities to strengthen approaches and developing new policies and programs in partnership with cross-functional teams.
• Design and lead ER programs, training, and initiatives that strengthen manager capability, support high-performance culture, and help the organization handle employee matters proactively.
• Use data, feedback, and first-principles thinking to identify patterns, challenge assumptions, and turn complex ER issues into practical solutions.
• Lead cross-functional projects from idea through execution, bringing together the right partners to deliver meaningful improvements.
• Serve as a cultural steward and trusted partner to employees, leaders, and the broader HR team.
The role requires approximately 10% travel, including quarterly trips to New York and travel based on investigation needs. The company maintains an in-office culture with expectations of 4-5 days per week in the office.
The Farmer's Dog has delivered over 1 billion meals nationwide and raised over $150M in funding. The company is on a mission to transform the $90 billion pet food industry through personalized, freshly-made dog food delivered via direct-to-consumer subscription.
REQUIREMENTS:
• 8+ years of progressive HRBP/Employee Relations experience
• Passion for ER and its impact on culture, employee experience, and business outcomes
• Trusted partner skills for complex ER matters, including investigation, mediation, documentation, confidentiality, and sound judgment
• Experience and authentic interest in supporting hourly employees
• Demonstrated experience building and scaling Centers of Excellence and programs from scratch
• Strong cross-functional partnership skills across functions and levels, including with HRBPs, Employment Counsel, and other COEs
• Business-minded problem solver with strong analytical and conceptual thinking
• Ability to balance individual and business needs to reach creative, practical solutions
• Willingness to travel approximately 10% annually
