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Rippling is a unified HR, IT, and Finance platform that enables businesses to manage the entire employee lifecycle in a single system. This role is part of Rippling's Employer of Record (EOR) services team, supporting clients and their employees across multiple countries.
As an HR Associate - Partner EOR, you will serve as a critical operational and support resource for Rippling's EOR clients. You will manage key HR processes including employee onboarding, payroll data management, employee changes (salary adjustments, role updates), and terminations. Working closely with Regional Managers, Partner Managers, internal teams, and external stakeholders, you will coordinate documentation, approvals, and secure data transfers between systems.
Key responsibilities include:
**Operational Support:** Manage the full onboarding lifecycle—collecting required information, completing intake forms, preparing employment agreements, and facilitating documentation and approvals. You will ensure accurate and secure transfer of employee information between internal systems and external platforms through uploading, updating, and synchronizing data. You will assist with payroll processes by preparing, uploading, and verifying data templates. You will handle ongoing employee changes by coordinating the preparation and execution of necessary addendums, and support the termination process by collecting required information and ensuring timely execution.
**Ticketing & Client Support:** Serve as the first point of contact for HR inquiries, providing professional support for routine questions related to leave policies, performance management, HRIS navigation, and employee data updates. You will own the ticketing system queue, ensuring all inquiries receive prompt responses and are resolved within established KPIs.
**Documentation & Data Management:** Develop and maintain process documentation, templates, and standard operating procedures. Ensure employment agreements and employee records are accurately prepared, reviewed, and securely stored. Prepare detailed metrics and reporting on task completion, ticket resolution, and process performance.
**Collaboration & Cross-Functional Coordination:** Collaborate with Regional Managers, Partner Managers, and internal teams to resolve escalations and coordinate multi-step processes. Monitor and track progress on assigned tasks. Research and provide guidance on HR matters across multiple countries, ensuring compliance with local regulations.
**Operational Efficiency:** Create templates and macros for consistent responses and streamlined processes. Maintain high attention to detail and accuracy in all operational tasks, ensuring data integrity and compliance.
The role is based in the Philippines with PST/EST working hours, supporting a global client base.
**Requirements:**
- 3+ years of experience in HR support, operations, or a related role within a fast-paced environment
- Strong understanding of HR processes, including onboarding, payroll, employee changes, and terminations
- Experience with HRIS platforms and data management, including transferring and reconciling data across systems
- High attention to detail, organizational skills, and ability to manage multiple tasks with competing priorities
- Excellent written and verbal communication skills to liaise with clients, employees, and internal teams
- Proficiency with ticketing systems (e.g., Salesforce) and HRIS platforms (e.g., Rippling, Workday)
- Professional working proficiency in English; additional language skills are a plus
- Experience working in a global business and with stakeholders in other countries is a plus
