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ServiceNow is seeking a Senior Enterprise Account Executive for the Retail vertical, based in Staines, UK. In this role, you will drive new business sales revenue through a SaaS license model, leveraging account planning, territory planning, prospect research, and field-based sales activities within a defined set of prospects and verticals.
Key responsibilities include:
- Developing relationships with multiple C-suite personas (CFO, CIO, COO, CDO) across all product sales
- Overseeing client relationship mapping to the account team and orchestrating account strategy while leading across a broad virtual team (Solutions Consultants, Solutions Specialists, Success resources, Partners, Marketing)
- Serving as a trusted advisor to customers by understanding their business and advising on how ServiceNow can support their IT roadmap
- Identifying the right specialist and support resources to bring into deals at the optimal time
- Producing new business, negotiating deals, and maintaining healthy C-level relationships
- Achieving sales targets and promoting a customer success focus in a "win as a team" environment
ServiceNow is the AI control tower for business reinvention, with a platform that brings together any AI, any data, and any workflow. The company works with 85% of the Fortune 500, helping organizations work smarter, faster, and better.
The role requires up to 50% travel. ServiceNow offers flexible work personas depending on the nature of work and assigned location.
REQUIREMENTS:
- 10+ years of sales experience within software or solutions sales organizations
- Proven experience establishing trusted relationships with current and prospective clients and cross-functional teams
- Track record of producing new business, negotiating deals, and maintaining C-level relationships
- Demonstrated experience achieving sales targets
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact)
- Ability to understand the bigger picture and ServiceNow's IT strategy
- Experience promoting customer success in a collaborative team environment
- Willingness to travel up to 50%
