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Coupa is seeking a Senior Customer Success Manager for its Coupa Pay division. This role focuses on driving customer adoption and growth of Coupa's payment solutions, including Virtual Cards, Digital Payments, and Working Capital Solutions/Early Pay Discounts. You will work directly with large enterprise clients to maximize their investment in Coupa Pay and expand their usage across the platform.
The ideal candidate brings 10-15+ years of experience in customer success, account management, or customer-facing roles with enterprise clients. Relevant background in B2B payments, digital payments solutions, or fintech is highly valued. You will be responsible for understanding customer business objectives, identifying expansion opportunities within their organization, and driving adoption of Coupa's payment products to increase customer lifetime value and retention.
Coupa's platform leverages AI informed by trillions of dollars of spend data across a global network of 10M+ buyers and suppliers. The company empowers businesses to make smarter, more profitable decisions through its total spend management platform. This is an opportunity to work with cutting-edge technology in the payments and fintech space while supporting customers in optimizing their financial operations.
You will be part of a collaborative, transparent culture that values teamwork and excellence. Your work will have measurable global impact on clients and the broader business.
