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Salary: USD 145,000 - 175,000 / annual
TrueAccord, a subsidiary of TrueML, is transforming debt resolution through machine learning and human-centered approaches. The company helps lenders and consumers navigate financial challenges while improving recovery outcomes and reducing operational costs.
In this role, you will sit at the intersection of analytics, technology, and domain expertise, translating consumer and portfolio signals into sophisticated, tech-enabled collection strategies. Reporting to the Senior Director of Business Planning, you will design, launch, and optimize multidimensional strategies across email, SMS, dialing, and digital self-service channels to boost liquidation, drive payment conversion, and elevate operational performance.
Key Responsibilities:
- Own collections strategy initiatives end-to-end, from opportunity identification through design, testing, launch, and ongoing optimization
- Design multi-channel treatments, determining contact timing, frequency, treatment sequencing, and segmentation across email, SMS/MMS, outbound dialing, and digital self-service
- Bridge strategy and execution by translating strategic concepts into actionable business requirements and clear business cases for Product, Engineering, and Operations teams
- Drive cross-functional momentum by partnering across Data Science, Client Management, Contact Center Operations, Product, Legal, and Compliance
- Monitor delivery, engagement, payment conversion, and payment plan break rates to improve client scorecard performance and recovery outcomes
- Leverage AI tools and analytics to accelerate hypothesis development, research, and strategy design while building repeatable testing frameworks
Requirements:
- 8+ years in consumer finance or lending, including 5+ years specializing in consumer debt collections and collections strategy
- Deep understanding of collection levers, strong prioritization instincts, and proven track record of improving recovery metrics through channel optimization and segmentation
- Excellent at framing complex problems, building evidence-based business cases, and aligning cross-functional teams
- Solid working knowledge of regulatory frameworks (FDCPA, Regulation F, TCPA)
- Comfortable utilizing AI tools and familiar with champion/challenger testing, SQL/BI platforms (Looker, Tableau), and Jira
- Ability to work in a remote-first environment with reliable internet and professional workspace
- Flexibility for occasional local or international travel for company meetings, training, and offsites
