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BrightEdge is seeking a Senior Analyst of Revenue Operations to optimize and scale the go-to-market engine. Reporting directly to the Director of Revenue Operations, you will serve as a core individual contributor with a front-row seat to revenue strategy, partnering closely with Sales Leadership and C-suite executives.
You will evaluate current operational workflows, pinpoint bottlenecks, and drive tangible improvements with a particular focus on enhancing the Salesforce ecosystem, streamlining Deal Desk governance, and establishing scalable sales processes. This role offers a clear trajectory for career growth and leadership as the RevOps function expands.
Key responsibilities include:
• Executive Presentation & Stakeholder Partnership: Partner directly with Sales and Customer Success Leadership and executive stakeholders, translating complex operational data and workflow challenges into clear recommendations and actionable roadmaps.
• Bookings & Retention Forecasting: Own bookings, upsell, and renewal (CRR) forecasting end-to-end—rebuilding underlying models and delivering forecasts as a standing, systematized report on a published cadence that Finance and executive leadership rely on directly.
• Process Discovery & Optimization: Apply a structured, consulting-style approach to audit current-state sales workflows, identify inefficiencies, and design future-state operational frameworks that improve sales velocity and consistency.
• Salesforce Enhancement & Redesign: Partner closely with the Salesforce administrator to drive improvements to the Service Cloud environment—defining and prioritizing changes to data architecture, automated workflows, and reports/dashboards leadership depends on.
• Deal Desk Workflows & Governance: Support and optimize day-to-day Deal Desk operations, refining approval matrices, standardizing discount guidelines, and accelerating the quote-to-close cycle.
• End-to-End Project Management: Own operational projects from scoping and stakeholder alignment through implementation, documentation, and change management enablement.
• Month End Close: Own the operational reporting process and work with finance and compensation teams to execute month-end accurately and on time.
Requirements:
• 2+ years of experience in management consulting, strategy & operations, or business/revenue/sales operations, with a demonstrated track record of analyzing business processes and delivering measurable improvements.
• Proven ability to break down complex business problems, map operational workflows, and design pragmatic, scalable solutions.
• Exceptional written, verbal, and visual presentation skills; comfortable presenting findings, frameworks, and recommendations to senior leaders.
• Strong quantitative analysis skills across Excel/Google Sheets, Salesforce reports and dashboards, AI tools, and/or modern BI platforms—including the ability to build and maintain working forecast models for renewals, upsell, and bookings.
• Strong Salesforce acumen: Practical experience or strong foundational knowledge of Salesforce administration, objects, fields, and automation. Salesforce certifications or experience with SFDC redesigns are a strong plus.
• Project management rigor: Strong organizational habits with the ability to manage multiple workstreams, drive cross-functional alignment, and see initiatives through to completion.
• Industry background: Prior experience in or exposure to SaaS/technology is a plus but not required for candidates with strong consulting fundamentals.
• Bachelor's degree required in Business, Finance, Economics, Engineering, Information Systems, or any related field.
• Ability to work on-site at least 4 days a week in the Chicago, IL office.
