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Wiz is a rapidly growing cloud and AI security platform trusted by over 65% of the Fortune 100. As a Solutions Support Engineer, you will be part of a global technical support team providing outstanding customer support for the Wiz product.
You will own and troubleshoot complex technical customer issues, combining debugging, networking, system administration, and coding to resolve problems. Your responsibilities include diagnosing and solving customer technical issues using collaboration and best practices, identifying cases requiring escalation to product or engineering teams, managing incident requests, and designing automation solutions to scale the support offering.
This role requires deep technical expertise across cloud platforms (AWS, Azure, GCP), Kubernetes, and multiple programming languages (Java, Python, Shell, JavaScript). You will participate in on-call rotation for after-hours and weekend support coverage, working within a 10am-7pm BRT window.
The ideal candidate has 5+ years of hands-on technical support or system administration experience, 2+ years with cloud technologies, and 1+ years managing production Kubernetes clusters. You should be comfortable reading and debugging code, proficient with Linux command-line tools, and familiar with DevOps practices, REST APIs, networking fundamentals, and relational databases.
This is a remote position based in Brazil, requiring native Brazilian Portuguese fluency and excellent English communication skills. You must have legal right to work in Brazil without visa sponsorship.
