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Neara is building AI-powered digital twins of electricity grids to help utilities stress-test infrastructure, optimize investments, and build resilience against extreme weather and structural challenges. The company uses advanced machine learning and physics-enabled simulations across four continents to serve the world's largest asset owners.
As Director of Customer Implementation, you will lead a small team of technical contributors and own high-stakes enterprise accounts end-to-end. This is a strategic leadership role combining complex project management, customer success, and technical consulting. You will develop account strategies that drive real business value, not just milestone completion. Your responsibilities include mentoring technical individual contributors, navigating enterprise stakeholder landscapes, and making decisive judgments under pressure.
You will be accountable for ensuring customers are materially better off because of Neara's platform. This requires mastering internal politics of large organizations, building multi-level relationships, and orchestrating complex work streams with total autonomy. You'll diagnose problems quickly, course-correct effectively, and remain calm when things go wrong.
The ideal candidate is a startup operator (former CEO, COO, Head of Delivery), senior consultant with technical delivery expertise, or technical program lead who has managed cross-functional teams on large-scale implementations. You need proven success navigating high-pressure, complex implementations, technical credibility to lead strong technical teams, exceptional problem-solving under ambiguity, and the ability to master new domains rapidly. You are a self-starter who prioritizes alignment over permission and thrives with high autonomy.
The role is based near Dallas with regular travel to customer sites. Onboarding includes a one-month immersion at headquarters (NYC or equivalent).
