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Salary: USD 50,000 - 65,000 / annual
DeepScribe is a healthcare technology company focused on empowering physicians with tools to improve efficiency, efficacy, and patient outcomes. The Solutions Representative role is the primary point of contact for customers, providing world-class support across multiple channels including telephone, email, and in-app messaging.
Key Responsibilities:
- Serve as the primary point of contact for customers, answering questions and diagnosing problems
- Support customers through workflow concerns, app functionality, troubleshooting, and bug identification
- Assist with EHR integration issues and other technical challenges
- Interface with customers via telephone, email, and in-app messaging depending on escalation level
- Partner and work cross-functionally with Customer Success, billing, Product, Engineering, and Sales teams
- Identify patterns in customer concerns and needs, bringing insights to internal stakeholders
- Provide proactive support by anticipating issues and inefficiencies rather than reacting to escalated problems
You will be responsible for ensuring customers maximize the value they receive from DeepScribe's technology while supporting internal teams in continuous improvement.
Requirements:
- Passion for customer support and delivering memorable experiences
- Strong written and verbal communication skills
- Ability to identify bugs and work with various stakeholders to find workarounds and resolve issues
- Proactive mindset with ability to anticipate issues and inefficiencies
- Experience troubleshooting technical problems and diagnosing customer concerns
- Comfort working in a rapidly evolving environment with cross-functional collaboration
