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Salary: USD 100,000 - 150,000 / annual
Placements AI is building an operating system for advertising, transforming how digital media publishers, broadcasters, retail media networks, and eCommerce businesses manage advertising operations through AI-powered technology and automation. The platform streamlines advertising sales, operations, billing, and revenue reporting.
As a Solutions Consultant, you will be the face of the company during customer implementation and ongoing growth. You'll collaborate with clients' business and technology stakeholders to implement solutions on the Placements platform, providing consultative recommendations on product configuration and usage. Your responsibilities include:
- Designing and scaling solutions tailored to unique customer needs
- Providing consultative recommendations on platform configuration based on client requirements
- Ensuring solution designs and system deliverables meet agreed-upon acceptance criteria
- Configuring and presenting tailored product demonstrations to customers throughout implementation and training
- Acting as a customer advocate with the product team, sharing user feedback to influence product development
- Serving as a key partner to both customers and internal teams
- Managing project scope, mapping business functional requirements to technical requirements, and aligning solutions with client business goals
You'll have significant ownership and responsibility for your work, with exposure to a wide variety of projects. The role requires strong analytical prowess, technical aptitude, and business judgment. You'll need to quickly become an expert in Placements.io's functional and technical aspects and related integration points. The position reports to the Vice President of Professional Services.
REQUIREMENTS:
- Excellent written and verbal communication skills
- Ability to understand and present complex technical capabilities to both technical and non-technical audiences
- Strong business processes, process documentation, and process improvement skills
- 2+ years of recent hands-on experience in Professional Services, Enterprise Product Implementation, Technical Business Analyst, Revenue Operations, Sales Operations, or Data Analyst roles
- Enterprise implementation experience across the full lifecycle: Requirements Gathering and Documentation, Solution Design, Product Configuration, Data Import/Export, Testing, and Training
- Demonstrated experience in systems implementation rollouts across cross-functional groups
- Ability to creatively find product solutions to solve client requirements
- Admin-level experience in one or more systems (Salesforce, Dynamics CRM, Zendesk, Intercom, Workato, ServiceNow, Tray.io, Netsuite, Workday, Oracle, or Ad Servers like GAM, Freewheel, Xandr) is ideal
- SQL, Data Management, and Data Mapping experience preferred
- Growth stage SaaS experience, management consulting, or technical consulting experience preferred
- Python experience is a bonus
- Ad Tech space experience is a plus
