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Braze is seeking a Solutions Consultant to join its pre-sales team in Tokyo. This customer-facing role combines technical expertise with creative problem-solving to help clients understand and implement Braze's customer engagement platform. You will work as a technical storyteller, translating complex product capabilities into solutions that address customer needs.
Key responsibilities include:
- Engaging with prospective customers to understand their business challenges and technical requirements
- Demonstrating Braze's platform capabilities, including cross-channel messaging, journey orchestration, APIs, and AI-powered features
- Building technical knowledge in B2C engagement marketing, mobile marketing automation, analytics, and related domains
- Collaborating across sales, product, and customer success teams to support deal progression
- Traveling to client locations (up to 30% at peak times) to deliver presentations and technical workshops
- Providing creative solutions that leverage Braze's composable intelligence and AI agents
Braze is a leader in marketing technology, recognized by G2, Built In, and Great Place to Work. The company operates globally with offices across North America, Europe, Asia, and the Middle East. The role offers hybrid flexibility, comprehensive benefits including equity, professional development support, and a collaborative culture focused on work-life harmony.
Requirements:
- At least 2 years of professional work experience
- Domain knowledge in two or more of: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics, or Programming (including HTML)
- Exemplary written and verbal communication skills with strong follow-up discipline
- High level of intellectual curiosity and demonstrated ability to learn quickly
- Strong team collaboration and "get it done" attitude
- Business-level Japanese and conversational English (required for Tokyo location)
- Pre-sales Solutions Consulting or Sales Engineering experience is helpful but not required
