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OpenAI is seeking a Customer Success Manager to support advertisers on its advertising platform. You will manage a portfolio of advertising partners, serving as their primary point of contact and trusted advisor. This role bridges relationship management, strategy, and execution, requiring close collaboration with Sales, Product, Analytics, Policy, and Operations teams.
Key responsibilities include:
- Owning relationships with a portfolio of advertising partners and serving as their primary contact
- Guiding advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI's ads products
- Analyzing campaign performance and providing actionable recommendations to improve outcomes
- Identifying expansion opportunities through increased product adoption and incremental investment
- Working cross-functionally to resolve issues and enhance platform value
- Surfacing advertiser feedback and insights to inform product improvements and strategy
- Building scalable processes and best practices to support ecosystem growth
The role is hybrid in San Francisco, CA, and sits at the intersection of relationship management, strategy, and execution. You'll work closely with Sales to drive long-term partner growth while ensuring a strong and responsible experience on the platform.
Requirements:
- 5-10+ years of experience in digital advertising, account management, customer success, consulting, or related client-facing role
- Experience managing advertiser or agency relationships in a platform, publisher, or adtech environment
- Comfort interpreting performance data and translating insights into strategic recommendations
- Experience with data querying (SQL, advanced Excel/Google Sheets)
- Clear communication and ability to build trust with technical and non-technical stakeholders
- Ownership and accountability in fast-moving, evolving environments
- Sound judgment and commitment to user trust and responsible platform growth
