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Solutions Consultant

Lithic - New York, NY, United States - Hybrid - posted 2024-10-08

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Salary: USD 170,000 - 225,000 / annual

Lithic is a modern card issuing and processing platform that powers card programs for 100+ innovative clients, from fintechs to enterprise platforms. The company's developer-friendly APIs and infrastructure enable customers to launch and scale card programs in weeks rather than years. As a Solutions Consultant, you will serve as the technical and strategic bridge between Lithic and its clients. You'll own complex client relationships across the full lifecycle—from pre-sale discovery through implementation and ongoing optimization. This role combines technical credibility with client empathy and cross-functional influence. Key responsibilities include: **Client Engagement:** Serve as a trusted technical advisor to a portfolio of strategic clients ranging from early-stage fintechs to enterprise partners. Lead discovery conversations to understand client goals, technical environments, and program requirements. Translate complex client needs into concrete integration designs and implementation plans. Own relationships through scoping, build, launch, and optimization phases. **Technical Depth:** Develop deep expertise in Lithic's APIs, card issuing workflows, and platform capabilities. Guide clients through integration decisions including authorization flows, transaction processing, tokenization, and card program configuration. Review client implementations to identify risks, gaps, or optimization opportunities. Serve as a credible technical voice in escalations and complex problem-solving. **Cross-Functional Collaboration:** Partner with Account Executives to support pre-sales and shape solution proposals. Work with Product and Engineering to surface client feedback and advocate for platform improvements. Collaborate with bank partners and compliance teams to ensure regulatory compliance. Contribute to internal knowledge-sharing by documenting solutions and mentoring junior team members. You'll bring 3–5 years of experience in FinTech, particularly payments, card issuance, or financial services technologies. You have proven experience in Solutions Consulting, Sales Engineering, or Solutions Architecture roles focused on implementing SaaS or technology solutions. Strong understanding of APIs and complex technical concepts, with ability to translate them into clear, actionable insights. Excellent communication and presentation skills for both technical and non-technical stakeholders. You thrive in cross-functional environments, navigate ambiguity, and have experience in startup or high-growth settings.

About Lithic

Fintech — card issuing and payments infrastructure for developers and businesses.

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