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Salary: USD 83,000 - 116,000 / annual
Braze is seeking a Solutions Consultant to join the Commercial, General Business segment, serving the Americas book of business. In this role, you will act as a trusted advisor to prospective customers during the sales process, bringing extensive product expertise, strategic vision, and best practices to bear. You will be a critical member of the sales team, serving as a technical thought leader across General Business verticals, various customer types, and geographic markets.
You will blend storytelling and sales acumen with deep technical knowledge of how Braze's technology delivers tangible value for customers. During the sales process, you will help "make it real," building prospective customer confidence in Braze's capabilities and team. You will expand your thought leadership skills while partnering closely with Braze's sales, marketing, security, and product teams.
Key responsibilities include:
- Positioning new Braze capabilities, including AI Decisioning Studio, AI Content Optimizer, AI Agents, and other BrazeAI features to sophisticated customers
- Collaborating across all departments with a "get it done" attitude for customers
- Engaging in intellectual curiosity and being challenged beyond existing capabilities with full team support
- Contributing to product strategy sessions, marketing positioning decisions, pricing and packaging discussions, and more
- Travel required, up to 50% at peak times
You are an exceptional communicator with exemplary written and verbal communication skills and unparalleled follow-up abilities. You listen carefully and demonstrate genuine understanding of customer problems. You are known as a team player with high intellectual curiosity and a growth mindset. You have experience selling into accounts with sophisticated Pre-sales Consulting or Sales Engineering teams. You possess domain knowledge in two or more of the following: AI, SaaS, Mobile, APIs, Marketing Automation, Marketing Analytics, or Programming (including HTML).
Braze is a leading customer engagement platform recognized as a Leader in marketing technology. The company was named a 2026 Best Places to Work by Built In and a Fortune Best Workplace in Technology by Great Place To Work. Braze is headquartered in New York with global offices.
REQUIREMENTS:
- Exemplary written and verbal communication skills with strong follow-up abilities
- Proven ability to listen and understand customer problems
- Team player mentality
- High level of intellectual curiosity and growth mindset
- Experience selling into accounts with sophisticated Pre-sales Consulting or Sales Engineering teams
- Domain knowledge in at least two of: AI, SaaS, Mobile, APIs, Marketing Automation, Marketing Analytics, or Programming (HTML or similar)
