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project44 is a supply chain AI and decision intelligence platform company (founded 2014, headquartered in Chicago with a second HQ in Bengaluru) that transforms logistics data into real-time, AI-powered insights. The company's Movement platform helps global enterprises connect instantly, see clearly, act decisively, and automate intelligently across supply chains.
You will join the Customer Experience Team as a Solutions Architect responsible for leading post-contract software implementation projects. Working alongside Project Managers, Customer Success Managers, Sales, Engineering, and Support teams, you will translate customer business requirements into scalable, secure, and performant technical architectures aligned with project44 best practices.
Key responsibilities include:
- Lead API solution design phases, producing Implementation Design Documents (IDDs) with system architecture, API flows, data mappings, dependencies, assumptions, and risks
- Serve as the technical authority for customers, providing hands-on guidance and troubleshooting throughout implementation with deep knowledge of project44 APIs, products, and integrations
- Collaborate with Engineering, Product, and Technical Support to validate designs, resolve blockers, and influence product improvements based on customer feedback
- Support and coordinate System Testing and User Acceptance Testing (UAT), ensuring solutions meet functional, performance, and reliability requirements
- Lead technical readiness for Go-Live, including cutover planning, validation, and post-deployment checks
- Provide Hypercare support post-launch, proactively monitoring integrations and ensuring customer stability
- Act as technical liaison between customer technical teams and internal stakeholders, managing expectations and alignment throughout the project lifecycle
- Apply light project management skills to manage timelines, dependencies, and deliverables using tools like Jira, Zendesk, and Rocketlane
- Contribute to process improvement, documentation standards, and reusable solution patterns
- Support pre-sales discovery activities by providing technical input, feasibility assessments, and implementation estimates
- Facilitate standard project management methodology including technical kick-off calls, technical deep dives on APIs, test plan input, weekly status meetings, and post-implementation hypercare
The role requires on-site presence four days per week in the Amsterdam office.
Requirements:
- Fluent in English (written and spoken); Spanish and/or Italian language skills are a strong plus
- 3–5 years of customer-facing experience in one or more of: customer integrations and technical implementations, software or SaaS systems delivery, or supply chain/transportation/logistics technology integrations
- Proven experience working with API and delivery tools such as Postman, Observe, Jira, Confluence, and Microsoft Office or equivalent productivity tools
- Strong ability to proactively identify, assess, and clearly communicate technical risks, dependencies, and opportunities to both technical and non-technical stakeholders
- Comfortable working in a fast-paced, cross-functional environment, balancing multiple customers, priorities, and timelines
- Willingness to travel occasionally to support customer engagements and on-site activities
- Experience integrating with or supporting TMS and ERP systems is highly desirable
