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Podium is an AI-powered platform that helps local businesses (60,000+ across Auto, Home Services, and Aesthetics) capture and convert leads 24/7 through AI Employees. The company has scaled to $100M+ in AI Agent ARR in under 24 months, growing 300% year-over-year, and has deployed 10,000 AI employees to drive real business outcomes.
As a Product Manager on the Internal Tools Team, you will define and build the systems, platforms, and automation that power how Podium's GTM teams operate and engage with customers. Your work will directly impact sales performance, customer retention, and operational efficiency across the business. This is both a strategic and execution-focused role where you own the vision, roadmap, and measurable outcomes of internal products that enable teams to execute company-wide strategy at scale.
Key responsibilities include:
- Define and drive the vision and roadmap for internal platforms and automation that elevate team performance, streamline workflows, and enable more effective customer engagement
- Identify and implement opportunities to apply AI and automation within internal workflows, reducing manual effort and improving decision-making
- Lead end-to-end development of new internal products, platforms, and systems from concept through launch, owning adoption, performance, and measurable business impact
- Collaborate cross-functionally with Customer Success, Onboarding, Support, Finance, and Legal teams to identify needs, define requirements, and ensure successful rollout
- Engage directly with internal users to gather feedback and insights that drive product improvements
- Leverage product, usage, and business performance data to inform decisions and maximize impact
- Communicate effectively with executive leadership, demonstrating strong executive presence and ability to influence strategic decisions
You will own a high-impact product area with real autonomy over roadmap, strategy, and day-to-day direction. You'll work on meaningful problems at the intersection of AI, internal tools, and marketing, with the chance to bring structure and innovation to a space that needs clear ownership.
REQUIREMENTS:
- 4+ years of product management experience with a track record of successfully delivering web-based products, ideally in SaaS or communication tools
- High agency and ownership, with willingness to tackle problems end-to-end
- Enthusiasm for AI with solid understanding of AI systems, including autonomous agents and their practical applications
- Proven experience in fast-paced technical environments, adept at working with cross-functional teams
- Demonstrated ability to manage the entire product lifecycle from concept to launch, continuously optimizing for growth and customer success
- Strong collaboration skills with proven ability to work cross-functionally with engineering, design, AI, and marketing teams
- Strong analytical skills with hands-on experience in SQL and data visualization tools
- Excellent written and verbal communication skills, with ability to clearly articulate product strategies to wide audiences including executive leadership
- Experience leading development of new products from scratch with strong bias toward action and execution in dynamic environments
- Passion for driving customer engagement and helping local businesses succeed through innovative tools
Nice-to-have:
- First principles thinking, solving problems rather than just building features
- Desire to move at a breakneck pace
- Refusal to accept previous norms, understanding what is now possible with AI
