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FireMon delivers Network Security Policy Control for the Modern Enterprise. The company helps enterprises manage firewalls from multiple vendors, cloud security groups, and microsegmentation platforms through a unified policy control plane. FireMon provides security teams a single console to see, govern, and prove that their policy works as intended across on-premises, cloud, and hybrid environments.
As a Solutions Architect, you will play a key role within the FireMon Customer Experience team, assessing business opportunities and developing strategies to address technical challenges. You will work closely with security architects, infrastructure specialists, and engineering teams within customer organizations, designing effective, results-driven solutions. Your responsibilities span both Pre-Sale (Buyer's Journey) and Post-Sale (Customer Journey) phases, allowing you to build technical expertise and product knowledge with guidance from senior team members.
Key Responsibilities:
- Contribute to process improvement and implementation methodology to help customers achieve value quickly
- Provide thought leadership on API integration for automation and workflow management
- Conduct business process analyses, needs assessments, and cost/benefit analyses to align technology solutions with business initiatives
- Partner with users to define problems and identify appropriate technical, application, or configuration solutions
- Develop, document, and manage requirements gathering processes; provide detailed design and business process documentation throughout the project lifecycle
- Review system test plans and applications to ensure successful test cycles
- Work with end-users to select and create test scenarios to validate that solutions meet requirements
- Serve as a functional and technical resource for project teams; establish Level of Effort (LOE) and duration estimates
- Build and promote architecture best practices
Requirements:
- Bachelor's degree in Science, Technology, Engineering, Math, or equivalent practical experience
- 5+ years of business analysis and consulting experience within large corporations, focused on enterprise software implementation and change management
- 5+ years of experience designing and implementing client-facing solutions
- Strong problem-solving and critical thinking skills
- Strong verbal and written communication skills
Preferred Experience:
- Experience with ServiceNow integration technologies (SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS)
- Familiarity with programming languages such as C++, Java, Python, Perl, or similar
- Experience implementing solutions using API Management Platforms
- Experience with ServiceNow platform architecture and implementation
- Ability to communicate solution recommendations and influence decision-makers
- Startup mentality with partner management responsibilities
- Experience across all phases of SDLC and Agile software development practices
- Ability to write design specifications and create appropriate charts and diagrams
- Experience with incident management, service request, problem management, change management, discovery, and CMDB
- Experience designing application deployments on public (AWS, Azure) and hybrid cloud environments
- Strong collaboration and communication skills across disciplines and technical levels, both internally and with external customers
