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Dialpad is an AI-powered platform for customer experience that combines AI agents with human agents on a single platform to resolve customer problems in real time across voice and digital channels. The company serves market-leading brands including Netflix, Motorola Solutions, and Randstad, and is backed by top-tier investors including Andreessen Horowitz and GV.
As a Solutions Architect, you will be a pivotal member of the customer success team, ensuring clients are set up for success from Day 1. You will act as a subject-matter expert, providing consulting and technical guidance to deliver world-class customer experiences.
Key responsibilities include:
- Design and configure contact center call flows with seamless integrations to business systems and accurate reporting
- Collaborate with clients to understand operational needs and tailor Dialpad solutions to optimize call handling, automation, and analytics
- Provision and configure desk phones, providing best practices and recommendations for efficient setup
- Lead deployment efforts, overseeing call flow design, integrations, and system configurations aligned with business objectives
- Troubleshoot issues and identify bugs during deployments to ensure smooth transitions and minimize disruptions
- Analyze and refine workflows to proactively identify improvement opportunities
You will report to the Manager, Solution Architect and must be able to work US hours. This role requires strong problem-solving skills, genuine passion for customer success, and the ability to communicate complex technical concepts clearly to non-technical stakeholders.
