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Salary: AUD 270,300 - 318,000 / annual
Drata is a compliance automation and security assurance platform founded in 2020 and headquartered in San Diego. The company is building an agentic AI platform to help organizations automate compliance, manage risk, and prove trust continuously as they scale.
As a Solutions Architect supporting APAC, you will be a customer-facing technical partner responsible for helping enterprise customers implement, adopt, and expand their use of Drata's platform. You will own the technical customer experience end-to-end—from kickoff through ongoing adoption—serving as implementation lead, platform expert, trainer, and trusted advisor.
Key responsibilities include:
- Owning a portfolio of APAC enterprise customers as their primary technical point of contact
- Leading end-to-end implementations, including project planning, milestones, risk management, stakeholder coordination, configuration, testing, and launch readiness
- Building trusted relationships with senior customer stakeholders and translating business, security, and compliance requirements into scalable solutions
- Monitoring customer health, usage, renewal risk, and expansion opportunities; partnering with Customer Success to address risks proactively
- Configuring and customizing Drata, integrating customer systems, supporting data migrations, and troubleshooting complex technical issues
- Advising customers on integrations, APIs, cloud infrastructure, identity and access, development workflows, security tools, HR systems, and AI-enabled compliance workflows
- Delivering training, workshops, QBR technical insights, documentation, and self-service guidance to increase customer adoption and independence
- Reducing engineering escalations by diagnosing issues, documenting platform behavior, and providing clear technical remediations
- Partnering with Product and Engineering on UAT, bug reports, feature requests, customer use cases, and regional requirements
- Sharing APAC customer trends and best practices across Customer Success and the broader company through enablement and technical documentation
You will work closely with Customer Success, Sales, Product, and Engineering teams. This role requires availability to start at 8:00 a.m. local time to support collaboration with North American teams.
Requirements:
- 8+ years of post-sales experience in a Solutions Architect, Technical Account Manager, Implementation Manager, Customer Success Engineer, or similar role in B2B SaaS
- Demonstrated success leading complex, end-to-end enterprise implementations
- Customer-facing experience with excellent written and verbal communication skills; comfortable presenting, training, and debugging with both technical and executive audiences
- 5+ years in security, compliance, GRC, or a related field (preferred)
- Hands-on experience with AI-powered tools or platforms, ideally applied to compliance or GRC workflows (preferred)
- Experience with cloud platforms such as AWS, GCP, or Azure; REST APIs and JSON; and scripting or development with technologies such as JavaScript, TypeScript, React, Python, Bash, Shell, or Unix
- Experience partnering cross-functionally with Sales, Sales Engineering, Customer Success, Product, Engineering, QA, and Security teams
- Based in, or able to work hours aligned with, the APAC region; English fluency required
- Familiarity with APAC regulatory, data residency, or market requirements (preferred)
