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ServiceNow is seeking a Solution Sales Executive to drive market success of its CRM & Industry Workflows products in the Tokyo region. This role combines strategic account management with hands-on sales execution, targeting enterprise customers and building a robust pipeline in your allocated territory.
Key Responsibilities:
- Develop and execute a regional sales strategy with a target prospect list and quarterly/annual quotas for assigned accounts and territory
- Lead executive and C-suite positioning meetings in close collaboration with Solution Consulting teams, delivering demonstrations that showcase the art of the possible with ServiceNow's CRM & Industry Workflows solutions
- Serve as a trusted advisor, understanding customer engagement and operations roadmaps to drive ServiceNow platform adoption
- Collaborate with Core Sales Teams (Account Executives, Solution Consultants, Leadership) and cross-functional Solution Areas (Customer, Employee, IT) to deliver outcomes-based solutions
- Present CRM & Industry Workflows offerings directly to prospects, customers, partners, and at industry events and seminars
- Support regional ServiceNow partner channels to ensure effective customer experience
- Develop and communicate customer success strategies to standardize platform presentations and value propositions
- Enable sales and partner ecosystem teams through training and enablement
- Qualify prospects, develop new sales opportunities, and manage ongoing revenue streams with limited inside sales support
- Manage the sales process, close opportunities, and maintain accounts to drive customer satisfaction and incremental revenue
The role requires regional travel and thrives in a fast-paced, competitive environment where you'll work above and beyond to win deals against strong competition.
Requirements:
- 5+ years of experience in solution sales, preferably within a Customer Service Management, CRM, CX, or CPaaS vendor
- Demonstrated experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (including AI-powered tools, workflow automation, or AI-driven insights)
- 5+ years of knowledge on return on investment of specialty solutions to lead solution wins
- Understanding of CRM or CX solution-related business processes
- Ability to thrive in a fast-paced, growing, deadline-driven environment
- Strong ability to communicate complex issues in simple terms via written and oral media to diverse audiences
- Ability to forge strong business relationships with C-level executives and internal/external ecosystem partners
- Excellent communication and presentation skills in both Japanese and English
- Willingness to travel regionally as required
