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Mistral provides full-stack AI solutions—from frontier models to developer tools, applications, and compute—partnering with enterprises across finance, manufacturing, defense, healthcare, and the public sector to co-create customized AI systems.
As a Solution Operations Manager for strategic accounts, you will serve as Chief of Staff to the Program Lead, sitting at the heart of account transformation. You will work with client leadership and Mistral's deployment strategists, forward-deployed engineers, and applied scientists to keep accounts running smoothly and maximize the impact of Mistral's resources.
Key responsibilities include:
**Governance & Strategic Alignment**
- Ensure the Program Lead's vision is clearly articulated and adopted by both Mistral's account team and the client
- Drive alignment between client stakeholders and Mistral teams to ensure shared priorities and high-quality delivery standards
- Facilitate data-driven decision-making for leadership through weekly cadences, steering committee prep, and risk dashboards
**Strategic Scoping & Value Definition**
- Develop deep understanding of the client's business, operating model, and strategic priorities
- Partner with the Program Lead and Account team to scope transformative programs, identify and define use cases, and build clear business cases and value frameworks
- Translate strategic ambition into measurable outcomes and track long-term business impact of each program
**Delivery & Execution**
- Own delivery frameworks: timelines, milestones, reporting, proactively securing commitments and flagging risks or delays early
- Optimize delivery processes by identifying friction points and standardizing workflows to enhance quality and predictability
**Operational Innovation & Automation**
- Build and enhance Mistral's platform and internal tools to empower program delivery with scalable, tailored solutions
- Automate workflows to eliminate manual friction in planning, reporting, and follow-ups, accelerating execution and reducing operational overhead
This is a hands-on role blending consulting-grade strategic thinking with pragmatic operations, requiring someone who embeds in accounts, owns outcomes, and brings AI into day-to-day account work.
**Requirements**
- 3–5 years of experience in top-tier strategy consulting or as a Chief of Staff in top startup/scale-up environments
- AI-fluent: genuinely use AI tools to automate your own work (drafting, analysis, reporting, PMO tasks); comfortable building and iterating on automations
- High agency: proactive problem-solving, closing gaps, raising standards
- Customer-centric: ability to hold rooms with senior enterprise stakeholders and translate between business strategy and technical delivery
- Meticulous and reliable: ownership to the last detail
- Adaptable: comfortable operating in ambiguity and fast-moving environments; bias to action over process
**Nice to have**
- Experience in enterprise software, AI, or deep-tech delivery environments
- Exposure to change management/adoption at scale within large organizations
- Hands-on experience automating workflows with LLMs or building internal tooling
**Location & Travel**
Paris, with approximately 30% travel expected to customer sites across Europe.
