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Mistral is a full-stack AI company providing frontier models, developer tools, applications, and compute infrastructure. The company partners with enterprises across finance, manufacturing, defense, healthcare, and the public sector to co-create customized AI systems.
As Solution Operations Manager, you will be a strategic business partner to Mistral's Solutions team—composed of AI Deployment Strategists, Infrastructure Solution Architects, and Applied AI Engineers. You will drive end-to-end staffing strategy, ensuring alignment between business priorities, operational constraints, and talent deployment across all geographies.
Key responsibilities include developing forward-looking staffing strategies aligned with business forecasts, building prioritization frameworks for recruitment, and accelerating time-to-value by minimizing time-to-staff. You will identify and operationalize key metrics to measure staffing efficiency, team utilization, and impact on customer success and revenue. You'll design and implement scalable processes, automations, and tools to streamline talent deployment and reduce operational friction.
You will partner with Sales, Product, Revenue Operations, Talent Acquisition, and HR to align staffing capabilities with customer demands. You'll support the development of Solutions team offerings and technical engagement models that maximize customer success, and collaborate with Product teams to integrate Solutions feedback into the product roadmap.
The role requires 3+ years of experience in strategic operations, staffing, chief of staff, or resource management within technical sales, solutions engineering, or professional services. You should have a proven track record optimizing processes, impacting business KPIs, and aligning resources with priorities. Strong analytical skills with Salesforce, data warehouses, and BI tools (Looker, Hex, BigQuery) are essential. Exceptional negotiation and diplomacy skills are critical for navigating complex stakeholder dynamics. Technical acumen in AI implementation and scaling challenges is a strong plus. Bachelor's degree required; MBA preferred. Native English fluency required; additional European languages are a plus.
