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Twilio is seeking a Solutions Engineer to join the Communications APJ (Asia-Pacific & Japan) team. This role sits at the intersection of communications, AI, and experience design, where you will help customers across the region design and build next-generation customer engagement experiences powered by Twilio's Customer Engagement Platform.
You will be both highly technical and a skilled executive relationship builder, comfortable presenting engaging communications experiences to C-level executives and sketching technical flows with engineering decision-makers. The role focuses on blending voice, messaging, autonomous and human-assisted agents, and intelligent workflows to create natural, trusted, and brand-aligned customer interactions.
Key responsibilities include:
- Leading client discovery sessions to identify business challenges, goals, and core value drivers
- Translating complex customer requirements into high-level future-state architecture and implementation roadmaps
- Delivering customized software demos, presentations, and proof-of-concepts (POCs) for audiences ranging from front-line staff to C-level executives
- Addressing technical objections, responding to RFPs/RFIs, and partnering with Account Executives to accelerate deal closures
This is a remote role based in Australia, Singapore, or Japan, with approximately 35% travel anticipated to build in-person relationships with customers and team members.
Requirements:
- Technical Knowledge: Understanding of cloud computing, cPaaS (Communications Platform as a Service), and AI
- Soft Skills: Exceptional public speaking, storytelling, interpersonal, and consensus-building capabilities
- Curiosity about technology and willingness to learn new technologies
- Ability to work across diverse industries and non-traditional career paths are valued
About Twilio
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