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Veeva Systems is a public benefit corporation and leader in industry cloud for life sciences, helping companies bring therapies to patients faster. The company surpassed $3B in revenue last fiscal year and operates offices in 15+ countries.
As a Solution Consultant for Clinical Operations, you will be a key member of the sales team, partnering with account executives and sales strategists to serve as a product and process expert throughout the sales cycle. You will work with customers and prospects in China to understand their clinical trial management and operational challenges, then design and deliver consultative discussions, product demonstrations, tailored presentations, and conference room pilots that showcase how Veeva Vault Clinical Suite (eTMF, CTMS, Study Training, Payment, Site Connect, etc.) addresses their needs. You will articulate complex technical and regulatory concepts clearly and address customer concerns effectively.
Key responsibilities include:
- Partner with account teams to identify customer business challenges, clinical trial objectives, and regulatory requirements
- Design and present high-impact demonstrations, workshops, and Conference Room Pilots (CRPs) that show business value, operational efficiency, and compliance benefits
- Lead technical components of the sales cycle, including expert responses to RFPs and RFIs
- Manage and configure Veeva Vault Clinical Operations demo environments with current features, capabilities, and clinical workflows
- Collaborate with cross-functional teams (Professional Services, Strategy, Customer Success) to ensure customer success and integrate market feedback
- Support marketing and industry presence through content creation, product videos, and presentations at industry conferences and Veeva events (e.g., China RDQ Summit)
- Travel approximately 30-40% for customer engagements, primarily within China
Requirements:
- 5+ years of experience in Life Sciences Clinical Operations domain, including direct experience in Clinical Trial Management (CRA/CTA roles), Clinical IT Business Partner roles, or clinical software solution vendor experience
- Hands-on experience with digital clinical platforms and e-Clinical solutions (e.g., Veeva Vault eTMF/CTMS or other legacy clinical systems)
- 2+ years of experience in software pre-sales (Solution Consulting) or software training for Life Sciences clinical organizations
- Strong understanding of clinical trial lifecycle, GCP compliance, and site-sponsor collaboration workflows
- Excellent presentation, demonstration, and communication skills
- Professional working proficiency in English and Mandarin Chinese
- Energetic self-starter capable of working independently in a fast-paced environment
Nice to have:
- Familiarity with SaaS/Cloud architecture and clinical software integration models
- Hands-on experience with Veeva Vault Platform and Veeva Vault Clinical Suite (eTMF, CTMS, Site Connect, Payments, etc.)
- Direct working experience in a pharmaceutical company, Biotech, or CRO in clinical roles
