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ServiceNow seeks a Solution Architect to serve as a functional and technical expert shaping enterprise-wide ServiceNow architectures across complex, multi-product customer portfolios. This strategic role combines pre-sales advisory leadership with direct customer engagement, focusing on long-range platform roadmaps, cross-domain integration patterns, and governance frameworks.
Key responsibilities include: serving as architectural authority on customer engagement teams managing strategic platform portfolios across multiple ServiceNow workflow domains; defining and governing enterprise-grade architectures using TOGAF or equivalent frameworks alongside ServiceNow technical standards; building relationships with product owners and platform stakeholders to influence ServiceNow roadmaps; engaging with senior leadership and CXO stakeholders to shape enterprise architecture vision and align multi-year portfolio roadmaps to business strategy; driving thought leadership through executive briefings and strategic portfolio workshops; developing enterprise architecture frameworks and reusable reference architectures in partnership with delivery teams; mentoring enterprise architecture capabilities across the ServiceNow delivery team and partner ecosystem; maintaining expertise in enterprise architecture frameworks (TOGAF, Zachman) and ServiceNow certifications (ITSM, ITOM, App Engine); and leading executive architecture workshops and implementation complexity assessments during pre-sales cycles.
The ideal candidate brings 10+ years in enterprise architecture, strategic IT portfolio management, or senior technical advisory roles within professional services or consulting; deep expertise in enterprise architecture frameworks and strategic portfolio governance managing complex multi-domain portfolios at Fortune 500 scale; demonstrated ability to shape enterprise strategy at C-suite level; proven track record producing enterprise architecture artifacts including platform roadmaps and governance frameworks; experience leading strategic architecture reviews with enterprise customers; expertise leveraging AI integration within enterprise architecture frameworks including AI-powered workflow orchestration and agentic automation; strong ability to navigate technical and business stakeholder environments; exceptional communication skills translating complex concepts through visual modeling and structured frameworks; ability to operate independently on ambiguous engagements; curiosity about emerging technologies; strong relationship-building skills across organizational levels; and ServiceNow certifications (Certified System Administrator required or must be obtainable).
